What does an AI receptionist do for a car dealership?
It answers the phone so no customer is left listening to it ring. The Kestrel agent can answer every call first, or pick up only the calls your team misses. It deals with stock questions and bookings itself, and puts everything else through to the right person in sales, service or parts, with the transcript.
Kestrel Automotive Intelligence, Scotland, UK
Two ways to set it up
- Agent first. Your number rings the agent, which answers straight away and hands over to your team when it should.
- Overflow. Your team answers as they do now. Calls nobody picks up go to the agent instead of ringing out.
Which you choose, and the rules for each, are written into the scope before you go live, and you test the agent on your own stock before any customer hears it.
What it deals with itself
- Stock questions, answered from your live stock feed. If a car is not on the list, it says so and offers the closest match.
- Test drives, MOTs and services, booked into slots your diary actually offers. How service booking works.
- Routine questions about opening hours and locations.
What it passes on, and how
You decide who receives handovers for sales, service and parts. The agent puts a call through straight away when a customer asks for a person, and on its own when a question is outside its brief. Whoever takes the call has the transcript and the customer's details in front of them, so the customer is not asked to repeat themselves.
What your team sees
Every call and booking appears in the Kestrel console from day one, with the transcript behind each one.
What it is not
It is not a replacement for your reception, sales or service team. Anything that needs judgement, a valuation, a negotiation or a complaint, is handed to a person. Customer data is held in the UK, for your dealership alone, and Kestrel runs on UK infrastructure under UK law. How going live works.
Questions about this page: hello@kestrel-automotive.com